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What Our Legal Terms Mean for Your Account

Using y6bit — whether to access the lobby, make a deposit via bKash, Nagad, or Rocket, or contact our support team — means you accept the terms set out here.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount eligibility rulesData handling policyContact rights explained
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y6bit What Our Legal Terms Mean for Your Account
ACCOUNT SECURITY DETAIL

How We Handle Data, Cookies and Account Safety

Your account and the data attached to it are handled with specific controls in place. We use SSL encryption across all account pages, including the deposit flow for bKash, Nagad, and Rocket. Cookies help us keep your session active and your wallet preferences stored. You can manage cookie preferences through your browser settings at any time — clearing them will log you out and reset any stored wallet selections.

Data Retention

We retain account data for as long as your account is active and for a legally required period after closure. You can request a full copy of your stored data by contacting us through the email channel.

Cookie Policy

We use session cookies for login continuity and preference cookies for your saved wallet type, whether bKash, Nagad, or Rocket. No third-party advertising cookies are set without your acknowledgement.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. If you do not recognise a login attempt, use the account lock option on the login screen immediately and contact support.

Change and Deletion Requests

To update your registered details or request account closure and data deletion, submit the request through account settings. Closure requests are processed after any open transaction or dispute is resolved.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about our terms, want to raise a dispute, or need to understand how a specific policy applies to your account, these are the direct contact routes we keep open. Legal queries about account eligibility, data requests, or payment disputes via bKash, Nagad, or Rocket should be sent through the channel that matches your concern.

Account and Legal Email Send your written legal query or account dispute to our support email. Include your registered account ID and the specific policy section you are asking about so we can route it correctly.
Live Chat for Account Issues For urgent account matters — including holds on bKash, Nagad, or Rocket transactions — reach the support team directly via the live chat button inside your logged-in account dashboard.
Formal Complaint Process If your issue is unresolved after initial contact, request escalation through the formal complaint form. Response timelines and the review process are documented in the full terms section of your account.

Legal Questions We Get Asked Most

These are the questions we receive about account eligibility, policy rights, data access, and how our terms apply in practice. If your question is not here, the support email or live chat inside your account will reach the right team.

No. Eligibility depends on your own local law and eligible region. You are responsible for confirming that access is lawful where you are before opening or using an account.

Transactions may be placed on hold pending a review of your account's jurisdiction status. You will be notified via your registered contact details and can raise a dispute through the formal complaint process.

Send a written data access request to the support email with your account ID. We will confirm receipt and process the request within the timeframe set out in our data retention policy.

Yes. Submit a deletion request through account settings or by email. Deletion proceeds once any open dispute, pending Rocket transaction, or active review on your account is fully resolved.

Session cookies keep your login active. Preference cookies store your saved wallet option — bKash, Nagad, or Rocket. You can clear or block cookies in your browser, but doing so will end your current session.

Start by using the live chat inside your account for faster routing. If the matter is unresolved, escalate using the formal complaint form — both channels are detailed in the support section above.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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